3 month contract with a local Authority

Job Purpose

• The Children’s Services Contact Team is required to deliver high quality responses to incoming contacts within the required timescales with the aim of achieving ‘right service first time’ for children and families. As a Referral Officer, you will be acting as the first point of contact for members of the public and professionals from partner agencies in the CSCT contact and referral process, but also signposting to other services within LBI. You will support CSCT Managers, Social Workers and MASH partner agency professionals in gathering relevant information from referrers, ensuring this information is inputted accurately and efficiently on our electronic system to allow prompt and effective decisions to safeguard and promote the welfare of children.
  

Key Duties/Accountabilities

• Take responsibility for promoting and safeguarding the welfare of children and young person’s / vulnerable adults in the care of the service, including undertaking regular Child Protection training at a level commensurate with role.
  
• Create, maintain and improve administrative systems to enable the service to meet its aims of delivering a high quality service to children and families.
  
• To work co-operatively with the CSCT Team Manager, Deputy Team Managers, Social Workers and MASH partners to ensure the team meets its aim of ensuring contacts receive a rapid and appropriate response.
  
• Develop and maintain good working relationships with other teams within Children’s Social Care, other Council departments and clients referred to the service.
  
• Deal sensitively with enquiries or telephone messages, logging calls accurately and alerting social work staff or managers immediately to any issues requiring immediate attention.
  
  

Essential Experience Required

• Experience of providing diary management support and minuting meetings to a good standard
  
• Experience of using Microsoft office applications, including Word, Excel and PowerPoint to an advanced level
  
• Significant experience in an administrative role.
  
  

Essential Qualification Required

• Educated to at least GCSE or equivalent with Pass in English language
  

Additional information to note

• This role is 35 working hours per week.
  
• Enhanced DBS is required for this role
  
  

The role closes on 06/06/25